Privacy Policy

Identification

Consorci de Turisme de Son Servera i Sant Llorenç des Cardassar
Carrer Son Galta 4
07560 Cala Millor-Mallorca,
Illes Balears / España
CIF G57844193
Tel. 971 813 442

Who is responsible for processing your personal information?

Consorci de Turisme de Son Servera i Sant Llorenc des Cardassar with registered office in Son Galta, 4, 07560 Cala Millor – Mallorca, Illes Balears.  Client service email: info@visitcalamillor.com, from now on VISITCALAMILLOR.

VISITCALAMILLOR processes information in a legal and trustworthy manner; only pertinent information is processed and kept to a minimum in relation to the corresponding explicit and legal objective . They will not be used for any other purpose than that for which they have been submitted.

For what purpose do we use your personal information?

In VISITCALAMILLOR we process your personal information in the handling of the products and services you have requested from VISITCALAMILLOR and for any communication between you and VISITCALAMILLOR.

In order to access and surf our webpage no personal information is necessary.  Answers to any questions or information requested via the webpage should be indicated by an asterisk (*) next to the question or field on the form. If the required information is not given correctly, it will not be possible to provide the corresponding service.

Why do we use your personal information?

As follows, we will explain the legal basis which allows us to use your personal information.

  1. In compliance with a contract to handle the products and services you have requested from VISITCALAMILLOR.
  2. When you give us your consent to: (i) provide you with information, products and services from VISITCALAMILLOR, the Group itself and third parties, (ii) give your information to organizations within the Group for them to provide the service or (iii) use your details anonymously with no personal identification implication with the objective of carrying out statistical analysis and studies ourselves or third parties.
  3. In the legitimate interests of VISITCALAMILLOR, in order to satisfy your expectations and increase your satisfaction as a visitor to the area, in VISITCALAMILLOR we aim to develop and improve the quality of the products and services provided by us or third parties and to implement statistics, surveys or market research that could be of interest to you. With this as our objective, we need to process information on your use of products, services and channels in an anonymous manner with no personal identification involved.
  4. The cookies used by VISITCALAMILLOR are anonymous and do not provide references which permit obtention of personal details of the user. The only non-anonymous cookies, i.e. that permit the identification of the user are those voluntarily activated by the user when accessing the “Client Area” or the “Private Area” on the webpage.  These cookies store the user name in its terminal plus a hash of the user name and password during a period of up to one month with the exclusive objective of facilitating user access to restricted areas with no need to manually introduce a password every time.  Consult our Policy on Cookies on instalation and management of storage devices and recovery of data from terminals.

These legitimate interests respect your right to the protection of personal details, the honour and personal privacy. In VISITCALAMILLOR we believe that, as a client, you can expect your details to be used in an anonymous manner (applying techniques and security measures to prevent you being identified) so that we can improve the products and services and your experience as a visitor will be enriched. But remember that your personal details will be used in a legitimate manner and that you will always have the right to complain if you deem it necessary to the following adress: info @ visitcalamillor.com or at any of our offices.

How long will VISITCALAMILLOR keep your personal details?       

We will keep your personal details until our contract expires.  Any unfulfilled applications will be kept by VISITCALAMILLOR for a maximum of 6 months except for any other agreement, in order to avoid duplicating paperwork in the case of new applications.

Once your contracts have finalized, in VISITCALAMILLOR we can maintain your personal details during the legally established periods applicable to us which are normally 10 years for the prevention of money laundering and financing terrorism and up to 21 years in accordance with Civil Law and mortgage regulations.  At the end of this legally established period your personal details will be destroyed after their use.

Will your personal details be passed on to anybody else?

Your personal details will not be given to any third party except for legal reasons or if you have consented to give them to obtain any other service.

In order to provide an adequate service and administer the relationship that we maintain with you as a client, you will be able to see a list of companies by categories that VISITCALAMILLOR will allow to use your details as part of the services provided.

Furthermore, we can inform you that, with the same objective as specified in the previous paragraph, the following companies that provide services to VISITCALAMILLOR will be permitted to access your personal details (international data transfer).

 

Country Company Services Warranty
Spain Faqtoria Muntaner S.L.

 

Hosting and database RGPD
U.S.A Google INC. Storage and analytical data processing Contract clauses type (*)
U.S.A Amazon Web Services INC.

 

Services to control accesses and security of applications in Cloud Privacy shield (**)

(*) Decision by the European Commission from February 5th, 2010 relative to contract clauses type for the international transfer of data of a personal nature to managers in third party countries, in accordance with Regulation 95/46/CE by the European Parliament and Council.

(**)Decision to execute (UE) 2016/1250 by the Commission of July 12th 2016 in accordance with the Regulation 95/46 by the European Parliament and the Council concerning the adaptation of protection granted by the Shield of Privacy UE-EEUU.

What are your rights when you give us your personal details?

Rights Contents Attention points
Access You will be able to examine your details in the VISITCALAMILLOR files Info @ visitcalamillor.com

Oficinas de turismo de Son Servera y Sant Llorenç des Cardassar

 

Rectification You will be able to modify your details if they are incorrect
Supression You will be able to request your personal details to be deleted
Opposition You will be able to refuse use of your personal details
Limitations of tractment (1) You will be able to request limiting the use of your personal detials in the following cirucumstances
–   – While your details are being corroborated
–   When use is illegal but you are opposed to having your details deleted
–   When VISITCALAMILLOR no longer needs to use your details but you need them to exercise your right to make a complaint
–   When you are opposed to use of your details for anything in the public interest or any other matter
–   legitimate while it is being decided whether the legitimate motives for use are more important than yours.
Portability You will be able to receive  in  electronical format the personal details  you have given us and those obtained from your contractual relationship with VISITCALAMILLOR or give them to any other company.
If you are of the opinion that we have not used your personal details in accordance  with regulations, you can contact the Delegate for Data Protection at info@vistacalamillor.com
However, you can submit a complaint to the Spanish Data Protection Agency (www.agpd.es)
In order to exercise your rights, attach a copy of your I.Drd or equivalent for proof of identity.
The exercise of these rights is free of charge.
  1. Available from May 25th 2018

 

Likewise, at any given time, you can withdraw your consent with no effect on the legality of the process by sending your request to info@visitcalamillor.com or visiting any of our tourist offices.  Remeber to attach a copy of your ID card or equivalent to prove your identity.

USO DE COOKIES Y DEL FICHERO DE ACTIVIDAD

El prestador por su propia cuenta o la de un tercero contratado para la prestación de servicios de medición, pueden utilizar cookies cuando un usuario navega por el sitio web. Las cookies son ficheros enviados al navegador por medio de un servidor web con la finalidad de registrar las actividades del usuario durante su tiempo de navegación.

Las cookies utilizadas por el sitio web se asocian únicamente con un usuario anónimo y su ordenador, y no proporcionan por sí mismas los datos personales del usuario.

Mediante el uso de las cookies resulta posible que el servidor donde se encuentra la web, reconozca el navegador web utilizado por el usuario con la finalidad de que la navegación sea más sencilla, permitiendo, por ejemplo, el acceso a los usuarios que se hayan registrado previamente, acceder a las áreas, servicios, promociones o concursos reservados exclusivamente a ellos sin tener que registrarse en cada visita. Se utilizan también para medir la audiencia y parámetros del tráfico, controlar el progreso y número de entradas.

El usuario tiene la posibilidad de configurar su navegador para ser avisado de la recepción de cookies y para impedir su instalación en su equipo. Por favor, consulte las instrucciones y manuales de su navegador para ampliar esta información.

Para utilizar el sitio web, no resulta necesario que el usuario permita la instalación de las cookies enviadas por el sitio web, o el tercero que actúe en su nombre, sin perjuicio de que sea necesario que el usuario inicie una sesión como tal en cada uno de los servicios cuya prestación requiera el previo registro o “login”.
Las cookies utilizadas en este sitio web tienen, en todo caso, carácter temporal con la única finalidad de hacer más eficaz su transmisión ulterior. En ningún caso se utilizarán las cookies para recoger información de carácter personal.

DIRECCIONES IP

Los servidores del sitio web podrán detectar de manera automática la dirección IP y el nombre de dominio utilizados por el usuario. Una dirección IP es un número asignado automáticamente a un ordenador cuando ésta se conecta a Internet. Toda esta información es registrada en un fichero de actividad del servidor debidamente inscrito que permite el posterior procesamiento de los datos con el fin de obtener mediciones únicamente estadísticas que permitan conocer el número de impresiones de páginas, el número de visitas realizadas a los servicios web, el orden de visitas, el punto de acceso, etc.

SEGURIDAD

El sitio web utiliza técnicas de seguridad de la información generalmente aceptadas en la industria, tales como firewalls, procedimientos de control de acceso y mecanismos criptográficos, todo ello con el objeto de evitar el acceso no autorizado a los datos. Para lograr estos fines, el usuario/cliente acepta que el prestador obtenga datos para efectos de la correspondiente autenticación de los controles de acceso. Todo proceso de contratación o que conlleve la introducción de datos personales de carácter alto (salud, ideología,…) serán siempre transmitidos mediante protocolo de comunicación segura (Https://,…), de tal forma que ningún tercero tenga acceso a la información transmitida vía electrónica.